This post is a little off the beaten path of what I typically write about but I get quite a few emails and questions on how we like Ecwid (our shopping cart / eCommerce software provider). I’ve always replied with the same answer and thought it would be helpful to post it.
We have been using Ecwid since 2010 and have only positive things to say about the software and customer service. The store was easy to setup. Their statement on the homepage “Takes less than 5 minutes to setup” is no lie. If you’re familiar with HTML and CSS it is also easy to customize the store to match your website. I had aspirations of being a web developer for awhile and had no problems getting everything to match our site. Our site is powered by WordPress and integrating the storefront and cart system into our site was a piece of cake. The FAQ’s provide a lot of information on how to add or remove features and how to get setup with WordPress, but you may not even need to go there because it’s so easy to figure out. [My journalism major sister would get me for using "easy" so much but seriously Ecwid is that easy!]
Setup of the System Settings is straightforward and easy to navigate. (There’s that word “easy” again!) You can setup various shipping profiles, taxes, payment options, email notifications and social networking tools. The Catalog is simple to manage as well. Setting up new products and categories is a breeze. You can import and export your products and sales.
Customer service is amazing. I haven’t had to contact them in awhile but when I first created our store I posted on the forums for feedback and within a day Eugene had checked out our store and replied with some great feedback. Later when the Facebook app became available I had some problems with how our store was displaying and posted on the forums. Again, Eugene replied with suggestions and I was able to quickly fix the issue. It had to do with some menus I had hidden for our regular store.
We signed up when all services were free with the knowledge that eventually paid plans would be set in place. I was especially thrilled when Ecwid grandfathered in current users and let us keep the features we had when they added the paid features. The free part is what drew me to Ecwid, but I would happily pay for these services as well.
Previously we had used Big Cartel and Payvment. I also looked into using Paypals cart system. Ecwid won out over the rest because of the ease of setup and amount of features offered.
Feel free to comment if you have any additional questions. I will do my best to answer them!
For the record, we were not paid or solicited by Ecwid for this review. All the opinions are mine from my experience with using Ecwid.